ABOUT ME
My name is Simona Johnson. I established In Touch After Hours Service in 2021 to help homecare agencies solve the challenge of after-hours care coordination. I have over 25 years of experience in customer service and have worked as the Director of Operations for a home care agency.
My experience has taught me the importance of retaining the best staff. In order to do so, we must care for our staff by providing them the work/life balance that they need so they can provide the best care to clients. We are not just an answering service, we are a partner in business that will help alleviate the stresses of what business owners worry about the most.
OUR MISSION
At In Touch After Hours Service, we believe that exceptional customer service shouldn’t stop when the business day ends. Our mission is to provide businesses with a trusted partner in after-hours support, allowing them to focus on growth and success without the stress of missed calls, urgent client needs, or staffing emergencies. We help businesses create a balanced work environment while ensuring that every customer, client, or patient receives prompt, professional attention, day or night.
OUR COMMITMENT
For me, client satisfaction has always been at the heart of everything I do. I understand that when someone reaches out, whether it’s a client with a pressing concern, an employee needing assistance, or a community member looking for guidance—they expect to be heard and helped, not just handed off. That’s why I built In Touch After Hours Service with a focus on real solutions, not just message-taking. Every call is handled with care, urgency, and professionalism, ensuring that clients feel valued and businesses remain responsive even after hours.
I know that business owners worry about client satisfaction, employee well-being, and lost opportunities. That’s why we do more than just answer calls—we provide real-time solutions, triage urgent situations, and ensure seamless communication between your team and those who rely on you. Our trained professionals integrate with your systems, follow your protocols, and handle calls with the same level of care and professionalism as your own staff.
When you partner with us, you’re not just outsourcing calls—you’re gaining a dedicated team that values your business as much as you do. Let us take the worry off your plate, so you can focus on what you do best.